Manager – Incident & Problem Management
Riyadh, Saudi Arabia
Contracted
Experienced
Arthur Lawrence is urgently looking for a Manager – Incident & Problem Management for a client in Riyadh, KSA. Kindly review the Job requirements below. Your immediate application will enable us to place you successfully.
Must-Have:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.
We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.
Acknowledgements from Industry Peers:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship
Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.
Must-Have:
- Minimum 8+ years of experience in IT Service Management, with mandatory banking industry experience.
- Proven track record in managing high-impact incidents and conducting detailed RCAs.
- Solid understanding of ITIL framework, especially Incident, Problem, and Change Management.
- Experience using ITSM tools such as ServiceNow, Remedy, BMC, or equivalent.
- Ability to work in a 24/7 service environment and manage on-call support when needed.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation/Intermediate/Expert Certification.
- Experience in core banking systems, digital banking platforms, or payment gateways.
- Familiarity with regulatory requirements and cybersecurity incident handling in the BFSI domain
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.
We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.
Acknowledgements from Industry Peers:
- Winner of Entrepreneur 360 Award (2019).
- IAOP Award; Ranked in top 100 internationally.
- Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
- Named one of the top ten fastest growing businesses in Houston in 2016.
- Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship
Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.
Apply for this position
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