Manager – Contract Center Solutions
Riyadh, Saudi Arabia
Contracted
Experienced
Arthur Lawrence is urgently looking for a Manager – Contract Center Solutions for a client in Dubai, UAE. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.
Must-Have:
Nice to Have:
About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.
We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.
Acknowledgments from Industry Peers:
Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.
Must-Have:
- 8+ years of experience in contact center or CRM technology platforms within banking & financial services
- Skilled in conducting fit-gap analysis, UAT/IAT planning and execution, and data migration & reconciliation
- In-depth knowledge of banking operations, Stakeholder & user training
- Proven experience in managing and optimizing contact center platforms (Genesys, IVR, chatbots, CRM)
- Hands-on experience with leading application selection, system evaluation, solution implementation, testing, and ensuring compliance with SAMA regulations
Nice to Have:
- Bachelor’s in computer science, information systems, software engineering, or any other relevant field.
- Preferred certifications: Genesys Certified Professional (Voice / Chat), Microsoft Dynamics CRM Certification, ITIL Foundation / Service Management Certification
About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.
We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.
Acknowledgments from Industry Peers:
- Winner of the Entrepreneur 360 Award (2019).
- IAOP Award; Ranked in the top 100 internationally.
- Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
- Named one of the top ten fastest-growing businesses in Houston in 2016.
- Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.
Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.
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